Thank you for shopping at Jewels by Sapphire! We strive to deliver your orders accurately, in good condition, and on time. Please review our shipping policy below for full details on how we handle fulfillment and delivery.
1. Processing & Handling Time
- Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- Order Confirmation: You will receive a notification with tracking details once your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer shipping across India! Shipping charges and estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3 – 7 Business Days | Standard Rate / FREE on orders above ₹999 |
| Express Shipping | 1 – 3 Business Days | Calculated at checkout |
💡 Special Offer: Enjoy Free Shipping Across India on all orders above ₹999! Use code SHINE10 for 10% off.
3. Order Tracking
Once your package is dispatched, you will receive an email and/or SMS containing your tracking number and a link to trace your package in real-time.
4. Damaged or Missing Packages
We take utmost care in packaging your jewellery to ensure it arrives safely. However, if your order arrives damaged or if an item is missing:
- Please take a photo/video of the package and damaged items immediately upon opening.
- Contact our support team within 48 hours of delivery with your order number and photo evidence.
5. Incorrect Shipping Address
Please double-check your shipping address during checkout. Jewels by Sapphire is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your address, please contact us immediately before the order is shipped.
6. Contact Us
If you have any questions or concerns regarding your shipment, feel free to reach out to us via our Contact Us page or customer support email.