1. Returns & Exchanges
Eligibility: We accept requests for returns or exchanges only for items received in a damaged condition, with manufacturing defects, or if an incorrect item was delivered.
Reporting Window: Any issue must be reported to us within 48 hours of package delivery.
Condition of Item: To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and invoice intact.
2. Non-Returnable Items
For hygienic and custom reasons, the following items cannot be returned or exchanged:
Products purchased during a special sale or promotional offers.
Custom-made or personalized jewelry.
Items damaged due to improper care or general wear and tear.
3. Mandatory Unboxing Video
To protect against transit damage and ensure authentic claims, an unboxing video is mandatory:
The video must show the parcel from start to finish without any cuts, edits, or pauses.
The shipping label must be clearly visible before opening the box.
Claims submitted without a clear unboxing video will not be eligible for return or exchange.
4. Refund Process
Inspection: Once your returned item is received and inspected by our Quality Control team, we will notify you of the approval or rejection of your refund.
Mode of Refund: Approved refunds will be processed back to your original payment method within 5 to 7 business days (or issued as store credit/discount code based on your preference).
Shipping Charges: Shipping fees paid at checkout are non-refundable.
5. How to Initiate a Return
If you receive a defective or wrong item, please reach out to us right away with your Order ID and unboxing video:
Email: support@jewelsbysapphire.com
WhatsApp / Phone: [Your Contact Number]